For Eye-Care Specialists

Your web-ordering & business platform

for quality optical products, brands, services, training, support

and optimized prices

Terms & Conditions

Terms of Service

Welcome to the website. The following Terms of Service govern your use of this website. If you visit or shop at you accept these conditions, so please read them carefully.  Please read these to learn more about the ways in which we use and protect your privacy. If you have additional questions, you may send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call the Optics-web help desk at … (coming soon).

Please review our Privacy Policy, which also governs your visit to, to understand our privacy-related practices. The privacy practices described in these Terms of Use apply to our services available via the Optics-web portal under the domain (the "Site"). By accepting these Terms of Use and the Optics-web Terms and Conditions of Use when registering as an Eye Care Provider (ECP) or as a ‘Partner-Supplier’ on the Site, you expressly consent to our use and disclosure of information collected on the Site in accordance with these Terms of Use.

No Professional Advice
Any information supplied through this website or by any of our employees or agents, whether by telephone, e-mail, letter, facsimile or other form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health-related information provided through this website is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician, ECP (Eye-Care Professional) or other healthcare professional. The receipt of any questions or feedback you submit to us does not create a professional relationship and does not create any privacy interests other than those described in our Privacy Policy.

Electronic Communications
When you visit or send e-mails to us, you are communicating with us electronically and are consenting to receive communications from us electronically regarding a purchase or response to a question or comment or because you have chosen to receive promotional, legal or reminder emails. We will communicate with you by e-mail, by posting notices on this website or if needed and prior agreement with you, by phone. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property
Unless otherwise noted, all information, account information, articles, data, images, passwords,
databases, programs, customer numbers, screens, text, user names, web pages or other materials (collectively, the "Content") appearing on the website are the exclusive property of Optics-Web Ltd. and protected by international copyright and other intellectual property laws. All rights not expressly granted are reserved.

  • All information, products, services, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other Content contained on or used in the website is protected by international copyright laws. All rights reserved. Please assume that everything you see or read on the website is copyrighted to, or used with permission from Optics-web Ltd. or Alliance Optics Group Ltd., unless otherwise noted.
  • The trademarks, logos, service marks and trade dress (collectively, the "Trademarks") displayed on the website are registered and unregistered Trademarks of Optics-web or others. The Trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits All other trademarks not owned by Optics-web or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Optics-web, Alliance Optics Group or its subsidiaries.
  • Images of people, objects or places displayed on the website are either the property of, or used with permission by their respective owners and Optics-web Ltd.
  • We own or use by permission all software contained on the website, including without limitation all HTML code. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution or reproduction of the software, and such actions could result in severe civil and criminal penalties. We will seek and support prosecuting violators to the maximum extent possible.
  • You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work or otherwise use the Content of the website for public or commercial purposes without Optics-web’s authorization. Nothing on this website shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication or otherwise.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users involved in such violations

We also reserve the right to disclose any information necessary to satisfy any applicable law, regulation, legal process or governmental request.

One or more patents may apply to this Web site.

Website License and Prohibited Uses
We grant you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include the use of the website to do any of the following, including but not limited to:

  • resell or commercially use this website or its contents;
  • download or copy any account information for the benefit of another merchant or other person or entity;
  • use any false or inaccurate information for purposes of establishing an account with us;
  • provide any information or take any other action with the purpose of establishing an account with us in order to place test orders;
  • delete or revise any material or other information of ours or any other user;
  • harvest or otherwise collect information about others, including e-mail addresses, without their consent;
  • collect or otherwise use any data located on the website for litigation or legislative purposes;
  • take any action that imposes an unreasonable or disproportionately large load on the website's infrastructure;
  • use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on this website;
  • use any engine, software, tool, agent or other mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the website other than (i) the search engine and search agents available from Optics-web. com and (ii) generally available third party web browsers;
  • allow any other person or entity to use your Customer Number or other identifying information;
  • attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Service; or

You further agree not to violate or attempt to violate the security of the website, including, without limitation, actions such as:

  • accessing data not intended for you or logging into a server or account that you are not authorized to access;
  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • attempting to interfere with service to any user, host or network, including, without limitation, by way of submitting a virus to or overloading, using any type of spyware or redirecting software, "flooding," "spamming," "mailbombing" or "crashing" the website;
  • forcing the placement of cookies;
  • sending unsolicited e-mail, including promotions and/or advertising of products or services; or
  • forging any TCP/IP packet header or any part of the header information in any e-mail or posting.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of or without express written consent. You may not use any meta tags or any other "hidden text" utilizing or name or Trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of so long as the link does not portray or or our products or services or our business partners, in a false, misleading, derogatory or otherwise offensive matter. You may not use any or logo or other proprietary graphic or trademark as part of the link without our express written permission.

Your Account
If you use this website, you are responsible for maintaining the confidentiality of your account, Customer Number and other related login and account information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your Customer Number or account or any other breach of security. In consideration of your use of this website, you agree to (a) provide true, accurate, current and complete information about yourself and/or your business as prompted by the forms for your account and order information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this website. Account Information and certain other information about you are also subject to our Privacy Policy. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

User Postings

You acknowledge, agree and guaranty that Optics-web shall own and have the unrestricted right to use, publish, and otherwise exploit any and all information that you post or otherwise publish on the Site. For further information on the nature of personal information collected and its protection and use, please see our Privacy Policy

Reviews, Comments, Communications and Other Content
We welcome your comments regarding our products, services and website. You may post reviews, comments and other content and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a communication or other content. We reserve the right (but not the obligation) to remove or edit such content, but we do not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant a nonexclusive, royalty-free, perpetual or time-restricted if mentioned, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant and any of our sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.

Copyright Complaints
We respect the intellectual property of others. If you believe that your work has been copied and is accessible on the website in a way that constitutes copyright infringement, please notify us (This email address is being protected from spambots. You need JavaScript enabled to view it. ) and provide the following information:

  • A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
  • Identification of the URL or other specific location on the website where the material that you claim is infringing is located;
  • Your name, address, telephone number and email address;
  • A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent or the law;
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is either the owner, or is authorized to act on behalf of the owner, of an exclusive copyright right that is allegedly infringed; and
  • An electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest.

Product Descriptions
We attempt to be as accurate as possible in describing offered products and services. However, we do not warrant that product descriptions or other content of this website are accurate, complete, reliable, current or error-free. If a product we offer is not as described, your may return it in unused condition to the supplier or to us for further credit-back or replacement claim.

Our Rights
We may elect to electronically monitor areas of this website and may disclose any Content, records or electronic communication of any kind (i) to satisfy any law, regulation or government request; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the website.

We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or us.

Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to misuse or harm the brands and products when reselling, or if you are not fulfilling your financial commitments (paying your dues with agreed terms and conditions) with us or with the ‘partner-supplier’ of a product or service through In addition, we reserve the right to limit quantities of items purchased by each customer.

Links to Third Party Websites
We may make available a link to a third party's website. These links will let you leave this website. The linked websites are not under our control, and we are not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. We are not responsible for webcasting or any other form of transmission received from any linked website. We provide the links to you only as a convenience. We do not endorse any third party linked website or its use, terms or contents.

Disclaimer of Warranties and Limitation of Liability
This website is provided by Optics-web on an "as is" and "as available" basis. Optics-web makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials or products included on this website. You expressly agree that your use of this website is at your sole risk.

To the full extent permissible by applicable law, Optics-web disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.  Optics-web does not warrant that this website, its servers or e-mail sent from Optics-web are free of viruses or other harmful components. Optics-web will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive and consequential damages.

Certain Country and state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Use of Site Content

Optics-web hereby grants you a non-exclusive, non-transferrable license for an undetermined duration, revocable at any time without cause, to access, display, download as technically required for displaying, and print one copy of the content displayed on the Site on any single computer solely for your personal internal business use, provided that you do not modify the Site content in any way and that you retain all copyright and other proprietary notices displayed on the Site content. Printing pages of the Site is authorized only as a private copy for the exclusive usage of the copyist within the limits of applicable Intellectual Property Code. Creation of a hypertext link to the Site without frames is authorized to the home page of the Site excluding any other address. The Site provides you with an explicit feature to e-mail certain contents to a friend. You are responsible for the usage of this feature, which is intended for private correspondence only, excluding, in particular, any posting to a mailing list. You may not otherwise reproduce, modify, distribute, transmit, post, or disclose the Site content without Optics-web's written prior consent.

Personal access code

Only users of the Site who have a personal and confidential access code provided by Optics-web shall be authorized to use the restricted areas of the Site. You are responsible for use of the Site in compliance with its usage and with this agreement. You shall ensure that no other person has access to the Site. In the event that you have knowledge of another person accessing the restricted areas of the Site, you shall immediately bring the fraud to the attention of Optics-web and confirm the information by registered letter. In the event of a dispute, you agree that information recorded on the Optics-web servers with respect to use of the Site, and in particular, the personal access codes assigned to you, which may be subsequently produced by Optics-web shall be also considered as conclusive proof between the parties.

Applicable Law
By using this Site, you agree to these terms and conditions without prejudice to any contractual or tort actions Optics-web may take. Any litigation related to interpretation or performance of the contractual terms defined in this document shall be submitted to the exclusive jurisdiction of the Hong Kong tribunals applying Hong Kong law.

By visiting this website, you agree that the laws of Hong Kong, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between us.

Any dispute relating in any way to your visit to this website or to products you purchase through us shall be submitted to confidential arbitration in Hong Kong, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any country or State, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms of Service shall be joined to an arbitration involving any other party subject to these Terms of Use, whether through class arbitration proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the website or the Terms of Use must be filed within one year after such claim or cause of action arose or be forever barred.

Website Policies and Modification
Please review our other policies, such as our ‘Privacy Policy’, posted on this website. We reserve the right to make changes to our website, policies and these Terms of Service at any time.

General Information
These Terms of Service constitute the entire agreement and govern the use of the website. You also may be subject to additional terms and conditions that may apply when you use third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.

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All rights reserved