For Eye-Care Specialists

Your web-ordering & business platform

for quality optical products, brands, services, training, support

and optimized prices

 Privacy Policy
Effective June/2014

We will treat your information the same way we would treat our own. We won't sell your information, we won't use your information to send you some spams, we will do everything we can to make sure your information is secure. Additionally, you can unsubscribe at any time.

So what's in this Privacy Policy? 

At, we value you and respect your privacy, that is why we only collect your information for three purposes: 1) to improve your buying or selling experience; 2) to process your order; and 3) to keep you up-to-date regarding optical goods, services, marketing, general ocular health, special offers and promotions. We will maintain and use your information responsibly. We won't sell, rent, or loan any of your information to any third party. 

Optics-web Ltd. respects and implements the full Privacy Policy as defined by Hong Kong law (updated April 1st, 2013). Please see complete details at following link:

What kind of information does Optics-web collect?

We collect your company’s and related personal information that you provide. We also maintain a record of your past purchases for your own tracking and re-order purposes.

We may also use third-party service providers to track and analyze non-personally identifiable information about our web-site visitors and registered customers. We use this information to improve our site and plan for technical improvements. We reserve the right to publish non-personally identifiable summary information regarding our website visitors and users for promotional purposes and as a representative audience for advertisers. Please note that this is not personal information, it only consists of general summaries of the activities of our visitors and users. 

Personal Data Ordinance

At Optics Web we are committed to protecting your privacy. In view of the recent updates in the Personal Data (Privacy) (Amendment) Ordinance 2012 and 2013, we would like to seek your consent for the continued use of your personal data, for all our marketing, sales and database support activities,  including latest news and updates, programs and activities, educational courses, and other activities associated with Optics Web.

You may opt-out from receiving marketing communications or unsubscribe at any time, by:

1.    Following the "Unsuscribe" instructions contained in our communications (as you can find at the bottom of relevant pages and documents).

2.    Writing to us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or: Optics Web Ltd., 42/F., Central Plaza, 18 Harbour Road, Wanchai, Hong Kong.

Please state "Unsubscribe me from Optics-Web in Hong" on your subject line.

How does Optics-web use my information?

We use your personal information to fulfill your orders and information needs. We use it to confirm your order (or to contact you if we have any questions regarding your order). We may contact you (either directly or through a service provider bound by strict confidentiality) to provide you with the expected support or services, so that we may better serve you. We may use your information to help us better improve our site design and your shopping experience. Finally, we may send you notices about our products, services, special offers, surveys and promotions or news about optical products or services.  

We may also use this information to help us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and more efficient. We only collect Personal Information about you that we consider necessary for achieving these purposes.

If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.

How do I access my information? How do I update my information?

After you register, you can access your account online by clicking the "My Account" link. There you can edit your businesss and personal data infos (billing, shipping, email preferences, login information and password settings). You can also make these changes by calling a Customer Service Representative (see ‘Contact us’) 

What about links to other Internet sites and services?
We may maintain links to other websites (Suppliers, Services, Optical Information, News, Media…) that are not under our control. These websites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked websites and provide these links solely for the your convenience and information. You can nevertheless always inform us – and we thank you for that in advance - if you see some inappropriate, false, fake or confusing link. See the ‘Report and question’ link on each page.

How does make sure my order information is secure?

Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. More than 90% of Fortune 500 companies use SSL security to protect their sensitive personal and financial information.

 To check the security of your connection, look at the lower corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When assessing a secure server, the first characters of the site address will change from "http://" to "https://".

When you use our ordering page you can be assured that your sensitive personal information and financial transactions with us are encrypted, safe, and secure.

Does use adware or spyware? What is adware? What is spyware?
Adware is software that is installed on your computer that can, for example, create pop-up advertisements or cause your browser to be redirected to other websites. We do not participate in or use third-party services that use adware. We believe this type of advertising could be confusing. We work to ensure that these third-party adware services do not function on our website.

Spyware is software that is installed on your computer that can, for example, record and transmit information regarding the websites you visit or record and transmit your keystrokes to a third party. We wouldn't want that software used on us. So we don't want it used on you. Spyware, like adware, is often installed without the knowledge of the person using the computer. We do not use spyware and we work to ensure that spyware does not function on our website either.

What are cookies? Does Optics-web use cookies on its site and how?

The cookies we may use are small files stored on your computer's hard drive that contain information that is used to track the pages of the sites you've visited.

Furthermore, we may use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and customize features. We may use cookies to improve your shopping and users experience. Certain features are only available through the use of a cookie. When you visit our website, your cookie helps us keep track of your orders and products you are interested in, as you shop at our site. We also use may cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. As a registered user, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you register with or order from us, we also use cookies to maintain information about your use of our website in a manner that identifies you as a customer. This information helps us serve you better by improving our site design, as well as our services, contests, surveys and promotions.

Even though, if you prefer, just turn them off in your web browser. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to re-enter your password more frequently during a session.

Disclosure of Your Personal Information

As a matter of policy, we do not disclose, sell or rent any of your Personal Information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your Personal Information may be disclosed in the normal scope of providing our services.

Advertisers. We aggregate (gather-up data across all ECP accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for their marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you or your patients personally without your explicit consent.

Optics-web Community. If you have your contact details and profile or even you may choose to create a hosted web site link on our Site, all information that you choose to post will be available to the selected other users based on the settings (filters) you have defined to the Site.

Carriers and Optics-web Partner-Suppliers and Service Providers. There are a number of clearly defined services offered by third parties that may be complementary to your use of the Site. If you choose to use these services, the Site will serve as a conduit between you and the External Providers for any Personal Information you provide via the Site for the purpose of using such services. The use of such information, as well as any information you provide directly to External Providers, is governed by their privacy policies. To prevent our disclosure of your Personal Information to an External Provider, you can simply not use their services. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Other Corporate Entities. We may sell, transfer, or otherwise disclose some or all of your Personal Information to another business entity in the event of a corporate merger, consolidation, or the sale of substantially all of our assets.

Legal Requests. Optics-web cooperates with law enforcement inquiries, as well as other third parties, to enforce laws and help protect you and the Optics-web community from bad actors. At times we may be required by law or legal process to disclose Personal Information about you or your practice.

Your Password.

You are responsible for all actions taken with your User ID and password, including fees charged to your account. Therefore we do not recommend that you disclose your Optics-web User ID or password to any third parties. If you choose to share your User ID and password or your Personal Information with third parties, you are responsible for all actions taken with your account and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.


Only licensed and authorized practitioners (ECPs) and renowned Suppliers and Service providers, can register to access the Optics-web website. All such users must have a User ID and password issued by the Optics-web Customer Care Department. Your information is stored on Optics-web’s servers located in (Hong Kong). We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, "firewalls," and Secure Socket Layer security. However, "perfect security" does not exist on the Internet.

If you do have any questions about our Privacy Policy, please contact us via:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mail: Optics Web Ltd., 42/F., Central Plaza, 18 Harbour Road, Wanchai, Hong Kong.